Customer stories

Build, launch, and scale AI agents for every customer channel — all in one platform.

From decision trees to AI: How Turo built a global, multilingual chatbot in two months
This case study explores how a global peer-to-peer car sharing marketplace successfully navigated the transition to AI-powered customer service, offering valuable insights for other organizations considering similar transformations.](/content/stories/how-turo-built-chatbot-in-two-months/index.html)

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The fast track to AI: StubHub International's 90-day journey from concept to customer service innovation
Here's how a small, non-technical team built and deployed an advanced AI agent that exceeded all expectations.

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/stubhub-internationals-90-day-journey/index.html)

Money talks: How Sanlam Studios’ AI coach drives leads and financial literacy
They’re building an AI financial coach, powered by Voiceflow.

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy/index.html)

How eSnipe automated 70% of their help center tickets with an AI-powered search agent
The company's more than 2,000,000 customers and 100s of product features meant a substantial number of user questions, resulting in a high ticket volume (average: 9,000 tickets/month).

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/how-esnipe-automated-70-of-their-help-center-tickets-with-an-ai-powered-search-agent/index.html)

Flowcharts to Voiceflow: How WooliesX Reinvented Their Conversation Design Workflow
How WooliesX scaled its conversation design workflow by replacing flowcharts with Voiceflow, saving 30% of project time, enabling collaboration across 15+ team members, and improving alignment between designers, developers, and stakeholders.

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/flowcharts-to-voiceflow-how-wooliesx-reinvented-their-conversation-design-workflow/index.html)

How Rocket Mortgage Accelerated their Team’s Conversation Design Workflow
How Rocket Mortgage streamlined conversation design by replacing fragmented tools with Voiceflow, enabling faster workflows, centralized content management, and seamless collaboration between technical and non-technical teams.

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/how-rocket-mortgage-accelerated-their-teams-conversation-design-workflow/index.html)

How BMW reduced prototyping time of their in-car voice apps by 50%
BMW accelerated voice dialog prototyping for its Intelligent Personal Assistant by adopting Voiceflow, cutting prototyping time by 50% while enabling high-fidelity design, rapid testing, and smoother handoff to development teams.

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/how-bmw-reduced-prototyping-time-of-their-in-car-voice-apps-by-50/index.html)

How a Global Tier 1 Investment Bank Uses Voiceflow to Run More Efficient, Inclusive Conversational AI Design Reviews
How a bank’s conversation design team replaced slow, manual design reviews with Voiceflow’s prototypes and collaborative canvas, enabling faster feedback, stronger cross-team collaboration, and more efficient delivery of high-quality conversational AI experiences.

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/using-voiceflow-to-run-more-efficient-inclusive-ai-design-reviews/index.html)

How Trilogy automated 70% of their customer support
Trilogy's journey to 70% AI ticket resolution with Voiceflow.

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy/index.html)

Introducing Tico: The AI customer support agent resolving 97% of tickets
How the Voiceflow team reshaped customer support using AI automation.

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets/index.html)

How Roam saved 30 hours a week in customer support hours
Learn how Nick Coatsworth - Head of CS at Roam saved 30 hours a week in customer support hours with an AI agent

Braden Ream
CEO, Voiceflow
28-02-2020
Read more](/content/stories/how-roam-saved-30-hours-a-week-in-customer-support-hours/index.html)