# How the Knowledge Base works

Train your AI agent on business data to handle complex questions, perform advanced tasks, and tailor content to specific personas.

## Steps to Use the Knowledge Base

- **Import data**  
  Power your agent with data from across your business, including Zendesk, sitemaps, and internal docs.  
  [Learn more](/content/features/knowledge-base-generative-ai#w-tabs-0-data-w-pane-0/index.html)
- **Test responses**  
  Preview knowledge base responses in real-time as you build. Adjust temperature & system prompts.  
  [Learn more](/content/features/knowledge-base-generative-ai#w-tabs-0-data-w-pane-1/index.html)
- **Tune model inputs**  
  Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.  
  [Learn more](/content/features/knowledge-base-generative-ai#w-tabs-0-data-w-pane-2/index.html)
- **Manage and launch**  
  Organize and scale your agent's knowledge and data sources using the Knowledge Base CMS.  
  [Learn more](/content/features/knowledge-base-generative-ai#w-tabs-0-data-w-pane-3/index.html)

Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.

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## Features

### Resolve complex questions with a finely tuned knowledge base.

Pair your business data with any LLM.

#### Scalable vector database

Scale your knowledge base to thousands of data sources with a scalable vector database.

#### Multi-LLM support

Power knowledge base responses with the latest LLM models.

#### Tweak LLM settings

Tweak your knowledge base responses by changing the LLM model, temperature, and more.

#### Search and manage

Manage large amounts of data sources with a knowledge base CMS.

#### Use data to perform actions

Give your agent the ability to ask the knowledge base for data to perform advanced actions.

#### Instant previews

Preview and tweak your knowledge base answers instantly with 1:1 prototypes.

## Scale and security with Voiceflow Enterprise

Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.

### Your AI platform of record

Build, scale, and collaborate on AI products in a centralized, secure platform across every team.

### Get ideas to market fast

Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases.

### Avoid vendor lock-in

Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies.

### Controlled customization

Build endless API-first data and interface integrations alongside any LLM models with secure guardrails.

## Build on top of the Knowledge Base API

Use the Knowledge Base API to query chunks, tag source information and serve responses on any custom interface.

[Go to docs](https://developer.voiceflow.com/reference/post_knowledge-base-query)

## Explore the platform

Teams use Voiceflow to collaboratively design, develop, and launch impactful AI agents using any models and integrations.

- **Workflow Builder**  
  Visually create AI agents using logic, custom code, models, and business content.  
  [Learn more](/content/features/workflows/index.html)
- **Knowledge Base**  
  Train AI agents on your data to power responses and perform tasks using any LLM model.  
  [Learn more](/content/features/knowledge-base-generative-ai/index.html)
- **Developer Toolkit**  
  Build custom integrations and extend to any tailored interfaces using a powerful API library.  
  [Learn more](https://developer.voiceflow.com/docs/get-started)
- **Agent Content Manager**  
  Organize, control and scale all of your agent and team content in a single system.  
  [Learn more](/content/features/agent-cms/index.html)

## Build AI Agents for customer support and beyond

Ready to explore how Voiceflow can help your team? Let’s talk.