Integrations | Voiceflow

AI agents that take action across your stack

Voiceflow agents don't just answer questions, they act. Native integrations let your agent create tickets, update records, and send messages in the tools your team already runs on, with the control and governance enterprise teams expect.

Trusted by leading enterprises

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Explore native integrations

Connect your agent to the tools your team already runs on.

Support
Zendesk
Create and update support tickets, and look up users.

›](/content/integrations/zendesk/index.html)

CRM
Salesforce
Capture leads and create or update leads, contacts, and cases.

›](/content/integrations/salesforce/index.html)

CRM
HubSpot
Create contacts, leads, and support tickets from any conversation.

›](/content/integrations/hubspot/index.html)

Commerce
Shopify
Look up, update, and cancel orders, and answer product questions.

›](/content/integrations/shopify/index.html)

Data
Airtable
Create, look up, and update records in your bases.

›](/content/integrations/airtable/index.html)

Data
Google Sheets
Read, append, and update rows as a live source of truth.

›](/content/integrations/google-sheets/index.html)

Email
Gmail
Send confirmations, follow-ups, and summaries by email.

›](/content/integrations/gmail/index.html)

SMS
Twilio
Send SMS confirmations, reminders, and updates.

›](/content/integrations/twilio/index.html)

Extensible by design

Connect to anything else with APIs, Functions, and MCP

Beyond our native integrations, Voiceflow agents can call any external API, run custom Functions, and use the Model Context Protocol to reach the rest of your stack. If it has an API, your agent can use it.

FAQ

Common questions about integrations

Which tools does Voiceflow integrate with natively?
Voiceflow has native integrations for Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Your agents can create and update support tickets, manage CRM records, look up and update orders, read and write data, and send messages by email or SMS directly inside these tools.

Can Voiceflow connect to tools that are not on this list?
Yes. Beyond the native integrations, Voiceflow agents can call any external REST API, run custom Functions, and use the Model Context Protocol (MCP) to reach the rest of your stack. If a tool has an API, your agent can work with it.

Can agents take action in these tools, or only read data?
Both. Voiceflow agents read from and write to connected systems. In a single conversation an agent can create a Zendesk ticket, update a Salesforce record, cancel a Shopify order, append a row in Google Sheets, or send a confirmation by email or SMS.

How does Voiceflow keep integrated data secure?
Voiceflow is SOC 2 Type II and ISO 27001 certified, and GDPR and HIPAA compliant, with SSO, role-based access control, and encryption in transit and at rest. You decide what each agent is allowed to access and act on.

Do I need engineering resources to set up an integration?
Native integrations connect through secure authentication inside the platform, so most teams can set them up without a custom engineering project. Your agent can begin reading from and writing to a connected tool as soon as it has access.

Is Voiceflow model-agnostic across these integrations?
Yes. Voiceflow is model-agnostic, so you can choose the AI models that power your agents while keeping the same integrations, control, and governance. You are not locked into a single model provider.