# Conversation design

## Design complex conversations

Design complex conversations using advanced features built specifically for the design of voice and chat agents.

### Real-time collaboration

Collaborate with up to 100 team members (we've tested) in real-time on the same design.

### Advanced logic & components

Create and share reusable components and templates for your team to leverage.

### User permissions

Secure and manage work across you organization with SSO and advanced user permissions.

### Single source of truth

Maintain a true single source of truth, unifying your design files and team workflows in one place.

## Use cases

## Learn how these teams are designing conversations across teams

Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale.

### Trilogy automates 60% of their L1 and L2 support tickets.

Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products.

### Roam Auto saves 30 hours per week with Voiceflow.

Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience.

### We reduced ticket costs from $31 to $2.

A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders.

## Scale and security with Voiceflow Enterprise

Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.

Your AI platform of record:
- Build, scale, and collaborate on AI products in a centralized, secure platform across every team.
- Get ideas to market fast; accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases.
- Avoid vendor lock-in; bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies.
- Controlled customization; build endless API-first data and interface integrations alongside any LLM models with secure guardrails.

## Trusted by the best in the business

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## Learn more about use cases

## Automate support,  then everything else

Teams are automating and improving business critical use cases with AI agents.

- **Customer support**  
Automate customer support tickets, enable live agents, and solve complex user questions.  
- **In-app copilots**  
Improve employee onboarding, human resources FAQs, and team activation.  
- **Conversation design**  
Accelerate manual revenue collection tasks and protect revenue using custom AI agents.  
- **Custom AI agents**  
Guide users through tools, recommend products, or authenticate customers.

## Build AI Agents for customer support and beyond

Ready to explore how Voiceflow can help your team? Let’s talk.