# Customer support

## Why teams choose Voiceflow to automate support

Leverage your customer support data across the user journey to automate level 1 FAQs and handle complex questions.

#### Native Zendesk integration
Manage support tickets, assist live agents, and power your knowledge base with help center articles via Zendesk.

#### Automate multi-step tasks
Create custom integrations with your existing customer tech stack using our developer toolkit to act on user data.

#### Live agent hand-off
Use our open source chat widget and custom action step to seamlessly hand off to a live chat platform.

#### Maintain AI agent control
Curate and manage a custom knowledge base of your customer support documentation to handle complex questions and actions.

## How it works

Teams use Voiceflow to build and deploy advanced customer support automation across voice and chat channels.

[Upload support docs to automate FAQs](/content/solutions/customer-support#w-tabs-0-data-w-pane-0/index.html)  
[Add Workflows to automate complex support tasks](/content/solutions/customer-support#w-tabs-0-data-w-pane-1/index.html)  
[Integrate with live agent hand-off platforms](/content/solutions/customer-support#w-tabs-0-data-w-pane-2/index.html)  
[Launch via web chat or API](/content/solutions/customer-support#w-tabs-0-data-w-pane-3/index.html)

Import data and documents to the Knowledge Base to allow Agents to respond using curated data.

Build multi-step tasks for Agents to complete using Voiceflow's Workflow Builder.

Integrate Agents with 3rd party services and APIs using Voiceflow Functions and API blocks.

Launch Agents with Voiceflow's web chat UI or any custom interface using the Dialog API.

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## Improve resolution rate and containment with AI agents

Start by automating level 1 FAQs.

Scale to complex level 3 queries and actions.

### Trilogy automates 60% of their L1 and L2 support tickets.
Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products.

[Read more](/content/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy/index.html)

### Roam Auto saves 30 hours per week with Voiceflow.
Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience.

[Read more](/content/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours/index.html)

### We reduced ticket costs from $31 to $2.
A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders.

[Read more](/content/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets/index.html)

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Enterprise Cloud

## Scale and security with Voiceflow Enterprise

Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.

[Discover Enterprise Cloud](/content/demo/index.html)

Your AI platform of record

Build, scale, and collaborate on AI products in a centralized, secure platform across every team.

Get ideas to market fast

Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases.

Avoid vendor lock-in

Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies.

Controlled customization

Build endless API-first data and interface integrations alongside any LLM models with secure guardrails.

## Build outside the box with Voiceflow's developer platform

Use developer features to extend the platform to add custom features, integrations, interfaces, and more.

[Go to docs](https://docs.voiceflow.com/)

## Automate support, then everything else

Teams are automating and improving business critical use cases with AI agents.

[**Customer support**  
Automate customer support tickets, enable live agents, and solve complex user questions.](/content/solutions/customer-support/index.html)

[**In-app copilots**  
Improve employee onboarding, human resources FAQs, and team activation.](/content/solutions/customer-experience/index.html)

[**Conversation design**  
Accelerate manual revenue collection tasks and protect revenue using custom AI agents.](/content/solutions/conversation-design/index.html)

[**Custom AI agents**  
Guide users through tools, recommend products, or authenticate customers.](https://docs.voiceflow.com/)

## Build AI Agents for customer support and beyond

Ready to explore how Voiceflow can help your team? Let’s talk.