# Internal Automation

## Everything you need to build AI Agents for internal operations

Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale.

#### Security & compliance

SOC-2, ISO/IEC 27001 and GDPR compliance ensure that teams can trust agents to handle sensitive employee & company data.

#### Tech stack integrations

Create integrations via API with human resources and project management tools in your organization's tech stack.

#### Slack & internal communication

Embed agents in employee workflows, including Slack, HR platforms, or Microsoft Teams, via API.

#### Knowledge base

Curate and manage a custom knowledge base of internal documentation and databases.

## Use cases

## Learn how these teams shipped tailored AI agents for internal automation

Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale.

### Trilogy automates 60% of their L1 and L2 support tickets.

Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products.

[Read more](/content/blog/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy/index.html)

### Roam Auto saves 30 hours per week with Voiceflow.

Nick and team went from rigid out-of-the-box chatbot to a customized AI agent which reduced total tickets and delivered a better customer experience.

[Read more](/content/blog/how-roam-saved-30-hours-a-week-in-customer-support-hours/index.html)

### We reduced ticket costs from $31 to $2.

A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders.

[Read more](/content/blog/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets/index.html)

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## Scale and security with Voiceflow Enterprise

Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.

Your AI platform of record

Build, scale, and collaborate on AI products in a centralized, secure platform across every team.

Get ideas to market fast

Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases.

Avoid vendor lock-in

Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies.

Controlled customization

Build endless API-first data and interface integrations alongside any LLM models with secure guardrails.

# Learn more about use cases

## Automate support, then everything else

Teams are automating and improving business critical use cases with AI agents.

- **Customer support**  
  Automate customer support tickets, enable live agents, and solve complex user questions.

- **In-app copilots**  
  Improve employee onboarding, human resources FAQs, and team activation.

- **Conversation design**  
  Accelerate manual revenue collection tasks and protect revenue using custom AI agents.

- **Custom AI agents**  
  Guide users through tools, recommend products, or authenticate customers.

## Build AI Agents for customer support and beyond

Ready to explore how Voiceflow can help your team? Let’s talk.