Knowledge Base & Generative AI | Voiceflow
How the Knowledge Base works
Train your AI agent on business data to handle complex questions, perform advanced tasks, and tailor content to specific personas.
Steps to Use the Knowledge Base
- Import data
Power your agent with data from across your business, including Zendesk, sitemaps, and internal docs.
Learn more - Test responses
Preview knowledge base responses in real-time as you build. Adjust temperature & system prompts.
Learn more - Tune model inputs
Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
Learn more - Manage and launch
Organize and scale your agent's knowledge and data sources using the Knowledge Base CMS.
Learn more
Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
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Features
Resolve complex questions with a finely tuned knowledge base.
Pair your business data with any LLM.
Scalable vector database
Scale your knowledge base to thousands of data sources with a scalable vector database.
Multi-LLM support
Power knowledge base responses with the latest LLM models.
Tweak LLM settings
Tweak your knowledge base responses by changing the LLM model, temperature, and more.
Search and manage
Manage large amounts of data sources with a knowledge base CMS.
Use data to perform actions
Give your agent the ability to ask the knowledge base for data to perform advanced actions.
Instant previews
Preview and tweak your knowledge base answers instantly with 1:1 prototypes.
Scale and security with Voiceflow Enterprise
Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.
Your AI platform of record
Build, scale, and collaborate on AI products in a centralized, secure platform across every team.
Get ideas to market fast
Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases.
Avoid vendor lock-in
Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies.
Controlled customization
Build endless API-first data and interface integrations alongside any LLM models with secure guardrails.
Build on top of the Knowledge Base API
Use the Knowledge Base API to query chunks, tag source information and serve responses on any custom interface.
Explore the platform
Teams use Voiceflow to collaboratively design, develop, and launch impactful AI agents using any models and integrations.
- Workflow Builder
Visually create AI agents using logic, custom code, models, and business content.
Learn more - Knowledge Base
Train AI agents on your data to power responses and perform tasks using any LLM model.
Learn more - Developer Toolkit
Build custom integrations and extend to any tailored interfaces using a powerful API library.
Learn more - Agent Content Manager
Organize, control and scale all of your agent and team content in a single system.
Learn more
Build AI Agents for customer support and beyond
Ready to explore how Voiceflow can help your team? Let’s talk.