Customer Experience | Voiceflow
Customer experience
Why teams build AI copilots with Voiceflow
Refuse to compromise on control or speed.
Copilot trained on your data
Train an AI agent on your product catalog, developer docs or any knowledge source.
Automate multi-step tasks
Layer business logic to execute complex customer actions, including purchases or onboarding.
Integrate with any APIs
Connect business and user data from any source via API to complete tasks and trigger personalized experiences.
Maintain copilot control
Manage multi-LLM prompting, system prompts, and business logic in a secure cloud environment.
How it works
Teams use Voiceflow as a central collaborative platform to build, launch, and scale AI Copilots.
- Upload data to automate FAQs and questions
- Add workflows to automate complex tasks and questions
- Integrate with data sources and internal systems
- Embed copilot in-app
Import data and documents to the Knowledge Base to allow Agents to respond using curated data.
Build multi-step tasks for Agents to complete using Voiceflow's Workflow Builder.
Integrate Agents with 3rd party services and APIs using Voiceflow Functions and API blocks.
Launch Agents with Voiceflow's embeddable web chat UI or any custom interface using the Dialog API.
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AI copilots that do more than just answer questions
Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale.
Trilogy automates 60% of their L1 and L2 support tickets.
Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products.
Roam Auto saves 30 hours per week with Voiceflow.
Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reducing total tickets and delivering a better customer experience.
We reduced ticket costs from $31 to $2.
A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders.
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Scale and security with Voiceflow Enterprise
Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.
Your AI platform of record
Build, scale, and collaborate on AI products in a centralized, secure platform across every team.
Get ideas to market fast
Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases.
Avoid vendor lock-in
Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies.
Controlled customization
Build endless API-first data and interface integrations alongside any LLM models with secure guardrails.
Automate support, then everything else
Teams are automating and improving business critical use cases with AI agents.
- Customer support: Automate customer support tickets, enable live agents, and solve complex user questions.
- In-app copilots: Improve employee onboarding, human resources FAQs, and team activation.
- Conversation design: Accelerate manual revenue collection tasks and protect revenue using custom AI agents.
- Custom AI agents: Guide users through tools, recommend products, or authenticate customers.
Build AI Agents for customer support and beyond
Ready to explore how Voiceflow can help your team? Let’s talk.